Refund & Cancellation Policy

1. Cancellation by customer

• Prepaid orders may be cancelled before the order is confirmed/packed by contacting support promptly with your order number.
• Once shipped, cancellation is not possible; you may refuse delivery or request a return where eligible.
• COD orders can usually be cancelled before dispatch.

2. Cancellation by us

We may cancel orders for stock issues, pricing errors, failed verification, or suspected fraud. Any amount collected is refunded to the original payment method.

3. Returns

• Non-perishable goods: request within 7 days of delivery for damaged, incorrect, or defective items. Share photos and order details.
• Food / perishable / opened consumables: returns are limited for hygiene and safety; quality issues reported on delivery will be reviewed case by case.
• Items must be unused and in original packaging where applicable.

4. Refunds

• Approved prepaid refunds are processed via Razorpay to the original payment instrument.
• Bank/UPI reflection typically takes 5–10 business days after refund initiation, depending on the bank.
• COD refunds (if applicable) are arranged via support after return verification.

5. How to request

Use Contact Us or your order page notes with order ID, reason, and photos. Our team will confirm next steps.